Make A Return
If you are not completely satisfied with your Junlan.us purchase, for any reason, we will offer you a full refund within 30 days of purchase.
Some restrictions apply:
1.The product is in its original state and packaging.
2.Apparel has the original tags attached.
3.Accessories have all parts of the original packaging.
Notice: You will need to cover shipping charges and will be refunded via the order payment method.
Cancel A Purchase:
You can cancel a purchase and get full refund before it is shipped out.
Product Doesn’t Fit Well:
We suggest to speed up the process instead of bothering with shipping back and waiting for the exchange.
We will offer a 30% Off and you can keep the one you got.
But also, it’s better to check the size chart before you place an order.
Wrong Size/Wrong Item Sent:
We will ship the correct one as soon as possible as long as you contact us with your name and order number, attach a photo of the wrong item.
P.S.: Refunds can take 3-5 business days to show in your bank statements.
Please email us at email@example.com to get help.
Processing Time: Most of orders are processed within 24 hours.
Tracking order: After the order be shipped, the tracking information will send to your email within 24 hours.
Track your order here
Lost / Stolen package: We are not responsible for orders once they have left our warehouse.
If the order does not reach its destination or be late, customers are responsible to contact the carrier and filing a claim.
Hasn’t arrived: If you haven’t received your orders within 35 business days, be free to contact us, we will refund you for full amount.
P.S. *Local holidays in origin countries that may cause a delay in shipping are not considered as business days.
If you are on this page, we assume something with your order went wrong. When in doubt, contact our friendly customer care reps at